Frequently asked questions

A straightforward replacement can often be completed in a day, while system changes or relocation may take longer. We confirm the likely programme after the initial assessment.

Yes. We consider the property size, number of bathrooms, hot-water demand, existing pipework and your priorities before recommending a suitable option.

Yes, where the quotation includes a replacement, we safely disconnect and remove the old appliance as part of the agreed work.

We can discuss suitable options from established manufacturers including Worcester Bosch, Baxi, Viessmann and Vaillant. The best choice depends on the property, system design, hot-water demand, budget and current product availability.

Check the display, thermostat and power supply without removing any boiler covers. If the fault remains, call us and describe any error code shown.

Yes, 24/7 emergency call-outs are available. Call 07946 062078 so we can understand the issue and advise on the next step.

Many faults can be repaired, but age, condition, parts availability and safety all matter. We will explain whether repair or replacement is the more sensible option.

An annual service is generally recommended, ideally before the colder months when the heating system is relied on most.

It cannot prevent every fault, but it can identify wear, pressure issues and other developing problems before they lead to a loss of heating or hot water.

Ask us when booking and we can note the service anniversary so it is easier to keep annual maintenance on schedule.

First fix is the installation or alteration of water, waste and heating pipework before walls, floors, units and finished surfaces are closed in.

Second fix takes place after the surrounding finishes are ready. It normally includes connecting and testing the agreed taps, sinks, WCs, radiators or other fixtures.

No. M.A.M provides the agreed first-fix and second-fix plumbing work. Tiling, decorating and other finishing trades should be arranged separately.

We can help with many common household plumbing faults, including accessible leaking pipes, dripping taps, faulty valves, running toilets and cistern issues. Contact us with details so we can confirm the right next step.

If it is safe to do so, turn off the relevant isolation valve or the main internal stop tap, contain the water and call us. Avoid touching nearby electrical fittings and arrange urgent electrical help if water has reached them.

Call 07946 062078 and describe the problem. We take emergency calls 24/7 and will confirm availability, likely response and any immediate steps you should take.

Landlords generally need a gas safety check every 12 months for relevant rented properties and must provide tenants with the required record.

The engineer checks the safety and operation of the relevant gas appliances and flues, recording the outcome and any action required.

We explain the issue and the necessary safety action. Any repair work outside the inspection is discussed and agreed separately.

Yes, safe disconnection can be included as part of the installation. Let us know what is currently fitted when requesting a quote.

The opening, clearances and support need to suit the new appliance. We can review the dimensions and explain any preparation required.

Yes. The engineer carries out the relevant tightness, ignition, flame and operational checks before the hob is handed over.

Yes, subject to the appliance, gas connection, clearances and ventilation being suitable for a safe installation.

Gas work should be carried out by an appropriately qualified Gas Safe registered engineer. This protects the household and ensures the appliance is tested correctly.

Disconnection can be included. Removal and disposal arrangements should be confirmed when you request the quotation.

Not always. The appliance type, room, chimney or flue, ventilation and manufacturer requirements all need to be assessed first.

The relevant flue route and ventilation requirements form an important part of assessing and commissioning a gas fire installation.

Yes, subject to the new appliance and installation being suitable. We inspect the existing setup before confirming the work required.