1. Who we are
M.A.M Gas & Heating Services is the organisation responsible for personal information collected through this website and during enquiries and customer work. Our contact details are 35 Fern Grove, Liverpool, L8 0RY, 07946 062078 and info@mamgasservices.co.uk.
2. Information we collect
We may collect your name, contact details, property address or postcode, details about the service requested, correspondence and records needed to quote for or complete work. Our hosting and security systems may also process basic technical information such as IP address, browser type and request logs.
3. How we use information
We use personal information to respond to enquiries, provide quotations, schedule and carry out services, keep appropriate customer and safety records, manage payments and accounts, handle questions or complaints, protect the website and meet legal obligations.
The enquiry form uses a hidden anti-spam field, submission timing checks and short-term IP-based rate limiting. These controls are used only to protect the form and reduce unwanted automated email.
4. Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps before or perform a contract, to comply with a legal obligation, or for legitimate business interests such as responding to enquiries, maintaining customer records and protecting our services. Where we rely on consent, you may withdraw it at any time.
5. Sharing and storage
We do not sell personal information. We may share it only where necessary with service providers who help us operate the business, professional advisers, regulators or public authorities, or others involved in delivering an agreed job. We keep information only for as long as needed for the relevant purpose and applicable legal, accounting or safety obligations.
6. Website services and cookies
The site may load resources from Google Fonts and Font Awesome, which can receive technical request information such as an IP address. We do not currently use advertising cookies or profiling on this site. If analytics or non-essential cookies are introduced, this notice and the site controls should be updated first.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, and receive information in a portable format. You may also complain to the Information Commissioner’s Office.
Read more at ico.org.uk/make-a-complaint.
8. Changes to this notice
We may update this notice when our services, website or legal responsibilities change. The latest version will be published on this page with a revised update date.