1. About these terms
These terms provide general information about services supplied by M.A.M Gas & Heating Services. A written quotation, booking confirmation or other job-specific agreement may add to or vary these terms. Nothing here limits rights that cannot lawfully be excluded.
2. Quotations and scope
Quotations are based on the information and access available at the time. The scope, assumptions and inclusions will be set out in the quotation. If hidden defects, unsafe conditions or additional work become apparent, we will explain the issue and seek agreement before carrying out material extra work, except where immediate action is reasonably needed to make a situation safe.
3. Appointments and access
Customers should provide safe, reasonable access to the property, appliance and relevant services at the agreed time. Please tell us as soon as possible if an appointment needs to change. Arrival and completion times may be affected by emergencies, access, parts availability or conditions found on site.
4. Customer-supplied products
Where a customer supplies an appliance, suite or other product, it must be suitable, complete and available when required. We may decline to fit an item that is incompatible, damaged, unsafe or unsuitable for the installation.
5. Safety and existing systems
We may pause or refuse work where conditions are unsafe or where completing the requested work would breach applicable safety requirements. Where possible, we will explain the concern and the remedial options. Existing systems can contain faults or limitations that were not visible before work began.
6. Payment
Payment timing and methods will be stated in the quotation or invoice. Deposits may be requested for materials or larger jobs. Unless otherwise agreed, payment is due in accordance with the issued invoice.
7. Quality and concerns
Services will be carried out with reasonable care and skill. If you have a concern, contact us promptly with the job details so we can review it and, where appropriate, arrange an inspection or remedy.
8. Website information
Website content is general information and is not a substitute for inspecting a property or appliance. Service availability can vary by location, engineer availability and the nature of the job. We do not publish fixed boiler package prices because installations differ between properties.
9. Contact
Questions about these terms can be sent to info@mamgasservices.co.uk or discussed by calling 07946 062078.